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Training Plans

The software produced by Tahlilgaran Company has been designed and developed based on day-to-day operations and years of experience. Users can easily handle their daily tasks with it, and the system has been carefully tested for errors and inadvertent issues. However, our support department is available 24/7, 7 days a week, to assist you with any problems, deficiencies, and necessary training for both staff and system users.

Support System

Bronze

Equivalent to 15% of the software cost

Silver

Equivalent to 25% of the software cost

Gold

Equivalent to 35% of the software cost

Plan comparison

Software Update Details Bronze Silver Gold
Software Error Resolution Without Time Limit Without Time Limit Without Time Limit
Offering Updated Versions Free Free Free
Version Release (Adding New Features) Free Free
New Module Additions (Offering New Versions with Special Discounts) 10% 30% 50%
Establishment of Electronic Communication Routes Ticket only Ticket, support center landline Ticket, mobile number of the representative, support center landline
Response Time Business hours Business hours 7*24
Responsibility for Answering Support Call Center Permanent Support Representative Permanent Support Representative
Provision of Consultancy Services upon Buyer’s Request On-Site Five hours per month
Updating and Configuring Operating System and Base Software Settings on the Server or Reinstalling and Configuring Software as Needed Twice a year
Verification of Backup System Version Health (Test Installation on Separate Server) Five hours per month

Frequently Asked Questions

By renewing the support and after-sales service contract for Raya Hotel Management Software, you can continue to benefit from technical support related to the software. Follow these steps:
Review the original contract: Start by reading the support and after-sales service contract for Raya Hotel Management Software. Make sure you understand how renewal terms are defined.
Contact Raya Hotel Management: Get in touch with their support team and let them know you intend to renew the contract. They will guide you through the process.
Set up the renewal contract: If both parties agree, create a new contract for the renewal. This contract will specify details such as the duration of the extension, support conditions, costs, and other relevant information.
Important note: Once the renewal contract is completed, you no longer have the right to request services from the provider unless the renewal is executed.

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